Contact Us Please use this form to contact us

Terms and Conditions

Knockhatch Annual Pass Terms & Conditions

We’re sure that you will enjoy all the benefits of being a Knockhatch Annual Pass Holder including the unlimited access to the park. By joining the scheme you are agreeing to the full terms and conditions under the Annual Membership is offered:

  • Entrance to the park or any other membership benefits will not be permitted without a valid membership card. This card cannot be issues until a photograph has been taken.
  • All annual memberships are valid for 12 months from the date of payment. There are no short term memberships or pro-rata refunds if you wish to terminate a membership prior to its expiry.
  • We are unable to process a membership or issue a membership card without a photograph of each individual which is taken at the entrance.
  • Annual members can use any admission gate for entry, however you can be fast tracked using the fast track entrance, please see entrance signs for directions.
  • A replacement card, whether lost or stolen, will only be issued subject to verification of identity and is subject to an administration fee of £5.00 payable on that day.
  • Annual membership is not transferable.
  • Annual membership cannot be frozen or suspended mid-term under any circumstances.
  • Annual membership benefits can only apply to the card holder and are not extended to other family members.
  • Any change of address can be notified in writing either by post or email or in person at the office outside of the entrance.
  • Babies or under 2’s are free of charge. Any child who reaches their second birthday will be charged the full day admission rate or will be required to purchase an annual pass.
  • Admission to the park and use of the facilities are subject to the published last admission and closing times. Entrance to the park will not be allowed after the last admission times.
  • Under normal circumstances we are open 361 days a year. If we are forced to close the park, due to circumstances beyond our control, Annual Memberships will not be extended or monies refunded.
  • From time to time we will provide email offers to Annual Members. These are a marketing initiative and do not form part of the terms and conditions of Annual Membership. We take no responsibility for lost or undelivered emails.
  • Any renewal discount offer is subject to Annual Membership being renewed on or before the expiry date. A 30 day ‘period of grace is offered but it cannot be guaranteed beyond 30 days under any circumstances. All membership cards will be dated from the original expiry date. This offer only applies to a renewed membership and is not extended to new or additional family members. It is the sole responsibility of the annual member to be aware of their expiry date and their ‘period of grace’ cut off point. Renewal reminders are not sent out.
  • Any offer to get the admission fee refunded is only valid on the day of the visit and only for those present. It is dependent on providing the original till receipt at the entrance before closing.
  • Knockhatch Adventure Park reserves the right to refuse admission and revoke a membership for any reason.

Entrance – via online booking

  • Bookings online get 20% discount
  • Bookings can only be made until midnight on the day prior to your visit
  • Fast Track Entry on arrival is available with all tickets purchased on-line, please go through the shop.
  • Print the voucher, or provide the reference number or surname at the entrance
  • Day Tickets purchased online are valid for the selected date only and are unable to be changed.
  • Knockhatch Adventure Park operates a policy of no refunds or exchanges for tickets booked online.
  • Online discounts may be introduced at certain times of year via special promotional codes. These will be at Knockhatch Adventure Park’s discretion. Knockhatch Adventure Park will withdraw any promotional codes if Knockhatch Adventure Park believes that they are abused in any way including promotions via other websites and printed material.
  • Possession of the Booking Online Confirmation will be regarded as proof of purchase and will entitle you to the relevant number and type of tickets purchased.
  • Credit card transactions are made on a separate secure server with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation.
  • Special events may occasionally necessitate restricted access or additional charges to Knockhatch Adventure Park.
  • Dogs and all other pets are not permitted into Knockhatch Adventure Park (not applicable to Service Dogs although restrictions may apply).
  • Knockhatch Adventure Park reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice.
  • Knockhatch Adventure Park reserves the right to request further identification at the point of entry.
  • Knockhatch Adventure Park reserves the right to refuse entry.
  • Under 17's will not be permitted into the park without a full paying adult. Anyone under the age of 17 must be accompanied by a responsible adult at all times whilst in the Park.
If you have any queries please call 01323 442051 or email bookings@knockhatch.com

Entrance - at the gate

  • Special rates apply to educational groups, youth groups such as cub scouts and brownies, Group Travel Organisers, Tour Operators etc. Please contact Customer Services on info@knockhatch.com for further information.
  • Knockhatch Adventure Park welcomes visitors with disabilities and special needs. Concessionary rates apply. Proof may be required (Evidence of DLA/PIP payments) at the point of entry into Knockhatch Adventure Park to secure these rates.
  • Credit card transactions are made on a separate secure server with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation.
  • Special events may occasionally necessitate restricted access or additional charges to Knockhatch Adventure Park.
  • Dogs and all other pets are not permitted into Knockhatch Adventure Park (not applicable to Service Dogs although restrictions may apply).
  • Knockhatch Adventure Park reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice.
  • Knockhatch Adventure Park reserves the right to request further identification at the point of entry.
  • Knockhatch Adventure Park reserves the right to refuse entry.
  • Under 17's will not be permitted into the park without a full paying adult. Anyone under the age of 17 must be accompanied by a responsible adult at all times whilst in the Park
If you have any queries please call 01323 442051 or email bookings@knockhatch.com

Parties and Experiences

  • If you are late for any booking you may not be allowed the session as we have set times for other parties and experiences and it will interfere with the next group.
  • Any cancellations must be made 8 days prior to the date booked. If a cancellation is made closer to that date due to illness we will need a doctor’s certificate in order to re-schedule
If you have any queries please call 01323 442051 or email bookings@knockhatch.com

Vouchers

  • The Knockhatch Adventure Park Online Booking System cannot accept discount vouchers or promotions.
  • Tesco Clubcard vouchers and all other promotions/discount vouchers cannot be used in conjunction with tickets purchased online.
  • By submitting your voucher you are agreeing with our terms and conditions
  • Two for one vouchers – cheapest ticket goes free
  • Not valid with our family ticket or any other offer
  • You must use the voucher by the valid until date on the voucher
  • The vouchers have no cash alternative, is not refundable and non-exchangeable
  • Valid on individual prices only
  • Present the voucher at the ticket desk
  • No photocopies or damaged vouchers will be accepted
  • Providing an email address
  • By providing your email address you are agreeing for us to send you any news and offers that we may have
  • Your email address will not be sent to any third party
If you have any queries please call 01323 442051 or email bookings@knockhatch.com

Vouchers - Tesco Club Card

  • Tesco Club Card Vouchers are to be exchanged with Tesco, not Knockhatch Adventure Park.
  • We only accept the 'days out vouchers'. Tesco 'days out vouchers' cannot be redeemed against family tickets, group or school bookings, annual membership, birthday parties, experiences or extra charged for activities.
  • They are only accepted for daily Individual Prices purchased at the entrance.
  • Tesco 'days out vouchers' cannot be used in conjunction with any other voucher or offers.
  • We do not give change when using Tesco 'days out vouchers'.

Knockhatch - Gift Vouchers

  • Gift vouchers can be purchased for any value, specific ticket, annual pass or experience
  • Knockhatch Adventure Park gift vouchers can’t be purchased online
  • For Knockhatch gift vouchers please call in at the office when you visit next, or call us on 01323 442051 where payment can be taken and the voucher posted.
  • All other promotions/discount vouchers cannot be used in conjunction with a Knockhatch gift voucher
  • By submitting your gift voucher you are agreeing with our terms and conditions
  • You must use the gift voucher by the valid until date on the voucher
  • The gift vouchers have no cash alternative, is not refundable and non-exchangeable
  • Present the gift voucher at the ticket desk
  • No photocopies or damaged vouchers will be accepted

If you have any queries please call 01323 442051 or email bookings@knockhatch.com
REVIEW *****
"We went to Knockhatch at the weekend with my 8 year old Granddaughter. What a gem, we had a great time. Had lunch at the Bear's Den which was extremely reasonable and good too. I had great fun on the Water Slide and as I was celebrating my 71st birthday I proved you are never too old to have a go. Also enjoyed the Quadapiller Ride. Great value for money."
Eileen Read - via Facebook
©2017 Knockhatch Adventure Park - All rights reserved